Healthcare Workers’ Mental Health and Wellbeing During the COVID-19 Pandemic in the UK: Contrasting Guidelines with Experiences in Practice

  1. Norha Vera San Juan
  2. David Aceituno
  3. Nehla Djellouli
  4. Kirsi Sumray
  5. Nina Regenold
  6. Aron Syversen
  7. Sophie Mulcahy Symmons
  8. Anna Dowrick
  9. Lucy Mitchinson
  10. Georgina Singleton
  11. Cecilia Vindrola-Padros
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Abstract

Background

Substantial evidence has highlighted the importance of considering healthcare workers’ (HCW) mental health during the COVID-19 pandemic, and several organisations have issued guidelines with recommendations. However, the definition of wellbeing and the evidence-base behind such guidelines remains unclear.

Objectives

Assessing the applicability of wellbeing guidelines in practice; identifying unaddressed HCWs’ needs; and providing recommendations for supporting frontline staff during the current and future pandemics.

Methods and Design

This paper discusses the findings of a qualitative study based on interviews with frontline healthcare staff in the UK and examines them in relation to a rapid review of wellbeing guidelines developed in response to the COVID-19 pandemic.

Results

14 guidelines were included in the rapid review and 33 interviews with HCWs were conducted in the qualitative study. As a whole, the guidelines placed greater emphasis on wellbeing at an individual level, while HCWs placed greater emphasis on structural conditions at work, such as understaffing and the invaluable support of the community. This in turn had implications for the focus of wellbeing intervention strategies; staff reported an increased availability of formal mental health support, however, understaffing or clashing schedules prevented them from participating in these activities.

Conclusion

HCWs expressed wellbeing needs which align with social-ecological conceptualisations of wellbeing related to quality of life. This approach to wellbeing has been highlighted in literature about HCWs support in previous health emergencies, yet it has not been monitored during this pandemic. Wellbeing guidelines should explore staff’s needs and contextual characteristics affecting the implementation of recommendations.

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