A patient satisfaction survey and educational package to improve the care of people hospitalised with COVID-19: an observational study, Liverpool, UK

The experiences of people hospitalised with COVID-19 are under-researched. We designed a COVID-19 patient satisfaction survey and collected responses (n=94) during Liverpool’s first wave (April-June 2020). Although care was generally rated highly, including among people of BAME background, sleep-quality and communication about medications and discharge-planning were identified as areas for improvement. In response, we implemented an education and training package for healthcare professionals working on COVID-19 wards. During Liverpool’s second/third COVID-19 wave, survey responses (n=101) suggested improvement in patient satisfaction across all care domains except discharge-planning and sleep-quality. These UK-first findings are informing local strategies to improve COVID-19 care.