Enhancing Store Hub POS System: A User-Centric Redesign to Improve Efficiency, Compatibility, and Security for Retail and F&B Sectors

The increasing adoption of Point-of-Sale (POS) systems in retail and food & beverage (F&B) establishments necessitates user-friendly, secure, and platform-compatible offerings. StoreHub, a prominent POS system among Southeast Asian retail establishments, is examined in this research, and key problems are identified through real-world interaction with SateHut, an avid long-time user. Non-standard export format, non-interactive user experience, limited Android compatibility, outmoded training resources, ineffectiveness regarding manual verification, and inadequate multi-factor authentication are key problems identified. To address these, we recommend prioritized enhancements such as standardised data exports, facial recognition presence, Android optimization, configurable interfaces, in-app guides, and improved security policies. Utilising user comments and agile design practice, solutions were assessed on the basis of technical feasibility, financial viability, and broader industry applicability. The findings demonstrate that such advancements can significantly boost user experience, operational efficiency, and business scalability, making StoreHub a viable, affordable POS solution for SMEs operating in multicultural markets.